7pin Frequently Asked Questions

You must be at least 21 years old to register and play on 7pin. This is a strict requirement under Philippine gaming law. 7pin verifies age through KYC document checks, and any account found to belong to a player under 21 will be immediately closed and any deposited funds returned.

7pin accepts any valid Philippine government-issued photo ID: Passport, SSS UMID, PhilSys National ID, Driver's License, or PRC ID. Upload a clear photo or scan of the front and back of your chosen ID through the Verification section in your account settings. Most KYC submissions are reviewed within 24 hours.

On the 7pin login page, click Forgot Password and enter your registered mobile number. A one-time PIN will be sent to that number. Enter the PIN, set your new password, and you're back in. If your number has changed, contact 7pin live chat support — they can verify your identity through alternative methods and assist with account recovery.

No. Each player is permitted to hold only one 7pin account. Duplicate accounts — whether under the same name or different names — are a violation of 7pin's Terms and Conditions. Where multiple accounts are detected, all associated accounts will be suspended and balances may be forfeited. If you accidentally created two accounts, contact support immediately.

To permanently close your account, contact 7pin's live chat support team and submit a written account closure request. Before closure, any remaining real-money balance will be returned to your registered payment method. Note that account closure is different from self-exclusion — if you are concerned about problem gambling, the self-exclusion tool in Account Settings may be more appropriate. See the Responsible Gaming page for details.

Log in to 7pin, go to the Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit and follow the prompt to authorise the transfer from your GCash app. GCash deposits on 7pin are typically credited to your account balance within 30 seconds. The minimum GCash deposit is ₱100.

The minimum deposit on 7pin is ₱100 regardless of payment method. This applies to GCash, PayMaya, BPI, BDO, Metrobank, and debit or credit card deposits. There is no platform fee charged on deposits, though your payment provider may apply its own transaction charges which are outside 7pin's control.

GCash withdrawals from 7pin are typically processed within 5 minutes once approved. During peak hours, processing may take up to 15 minutes. Withdrawals are subject to identity verification completion — accounts that have not completed KYC may experience longer processing times or have withdrawal limits applied until verification is done.

The minimum withdrawal amount on 7pin is ₱200. Withdrawals must be sent to a payment method registered in your own name — third-party withdrawals are not permitted. GCash and PayMaya are the fastest withdrawal options. Bank transfers to BPI, BDO, and Metrobank accounts may take up to 24 hours depending on bank processing schedules.

7pin does not charge a platform fee on withdrawals. However, some payment providers — particularly banks — may apply their own transaction fees on incoming transfers, which are outside of 7pin's control. GCash and PayMaya withdrawals are generally received without additional third-party fees on the player's end.

Yes. PayMaya (now Maya) is a fully supported deposit and withdrawal method on 7pin. Deposits via PayMaya credit to your account in under a minute. Withdrawals are typically completed within 5–15 minutes. The same minimum amounts apply: ₱100 for deposits and ₱200 for withdrawals.

7pin features a wide library of online slots from leading providers including JILI, Pragmatic Play, and other top-tier game studios popular with Filipino players. You'll find everything from classic 3-reel slots to feature-rich video slots with bonus rounds, free spins, and jackpot tiers. The full slot library is accessible on the Slot page.

RTP stands for Return to Player — the percentage of total wagered money a slot returns to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over many spins. 7pin displays the published RTP for every slot in the game information panel so you can make an informed choice before you play.

Yes. 7pin is fully optimised for mobile browsers on both Android and iOS. You do not need to download a separate app — simply open 7pin.vip on your mobile browser and log in. All games, including live casino tables, slots, and bingo, are playable on mobile with no loss of quality or functionality.

Yes. 7pin offers live dealer casino games including baccarat, roulette, blackjack, and other live table formats streamed in real time from professional studios. Live casino at 7pin is accessible via the 7pin Casino section. You will need to complete KYC verification and have a funded account balance to participate in live casino rooms.

Monster Hi-Lo is one of 7pin's featured games — a fast-paced card prediction game where you predict whether the next card drawn will be higher or lower than the current one. It's simple to learn, quick to play, and comes with colourful monster-themed visuals that Filipino players have taken to. Access it from the Monster Hi-Lo page after logging in.

7pin offers a welcome bonus for new registered players. The current welcome offer details — including the bonus amount, eligible games, and wagering requirements — are displayed on the Promotion page. To claim it, register a new account, make your first qualifying deposit, and opt in to the bonus as instructed in the offer terms before or during your deposit.

A wagering requirement is the number of times you need to bet through a bonus before the winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total wagers before withdrawing. The exact wagering requirement for each 7pin promotion is stated clearly in the promotion's individual terms.

Yes. All 7pin bonuses have an expiry period during which the wagering requirement must be fulfilled. The validity period varies by promotion and is clearly stated in the bonus terms at the time of issuance. Bonus funds and associated winnings that remain subject to unfulfilled wagering requirements at the end of the validity period are forfeited automatically.

7pin operates within a PAGCOR-compliant framework. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government body that regulates gaming in the Philippines. 7pin's responsible gaming policies, KYC procedures, and anti-money laundering compliance measures are designed to meet the standards applicable to online gaming platforms serving Filipino players.

Log in to your 7pin account and go to Account Settings → Responsible Gaming. Choose Self-Exclusion, select the duration (minimum 6 months, up to permanent), and confirm. Self-exclusion is effective immediately and is irreversible for the chosen period. Any attempt to open a new 7pin account during the exclusion period will result in that account being closed. See the full Responsible Gaming page for more tools.

If you're concerned about your gambling, 7pin encourages you to use the self-service tools in your account — deposit limits, loss limits, session time reminders, cool-off periods, or self-exclusion. You can also contact 7pin's live chat support team 24/7 for confidential assistance. For professional support in the Philippines, PAGCOR operates a responsible gaming program accessible via pagcor.ph (plain text — not a clickable link).